Refund Policy

Last updated: 2026-08-07.

Eligibility

Unopened items in original packaging may be returned within 7 days of delivery. Defective items are eligible for return under the warranty terms.

Return Process

1. Request a return from your Order Details page or by contacting support.
2. We review and approve eligible requests within 1 business day.
3. Repackage the item with all accessories and the original invoice.
4. Our courier picks it up (or you drop it off at a listed service location).

Refund Timeline & Method

Approved refunds are issued to the original payment method (bank or mobile-banking reversal) within 5–7 business days of receiving the returned item.

Non-Refundable Items

• Items showing signs of installation, use, or modification.
• Clearance or sale items marked “final sale”.
• Gift cards.

Exchanges

To exchange for a different model, request a return and place a new order. We process the refund once the original item is received.

Return Shipping

If the return is due to our error or a defect, we cover return shipping. Otherwise, return shipping is the customer’s responsibility.

Contact

Email support@scooter.local to start a return.